Darlo's World

Ok, let’s be honest, McDonalds isn’t synonymous with top Michellin Star restaurants of London in terms of customer service, but on the whole it’s not too bad. Generally when you go to a fast food restaurant you expect to be served relatively quickly (queue and time dependant of course) and be given your food also relatively quickly. This of course is under the assumption that you keep faff to a minimum by not ordering customised items (no mayo for one). Generally speaking this is the same for drive-throughs.

As a mystery shopper myself, I’d definately say that Leeds has one of the best McDonalds I’ve been to as far as customer service is concerned. The staff at the St John’s Centre branch are normally polite and I have at times had a couple of good conversations with staff members without holding up the queue. In fact one time I entered the restaurant in a foul mood and left with a smile on my face.

Donnington in Telford on the other hand is a bit of a different case however, at least today anyway. On the way back from shopping we decided to pop through the drive through to get some food. There was already a bit of a queue when we got there, and soon other cars also joined the queue behind us. The first problem came to be at Window 1 (this McDonalds drive-through having 3 windows). On arrival the window was closed and the only staff member visible seemed to be chatting to someone at Window 2. As we had to wait there in the queue for sometime anyway, we presumed the reason they hadn’t opened the window and served us was because service would begin at Window 2. Unfortunately the same thing happened at Window 2, and as I looked back to see the car behind being served at Window 1 I knew that we’d end up having to order at Window 3.

Normally the only action to take place at Window 3 is the collection of food, so when we arrived at the window I had to explain that the food laid out for collection wasn’t for us and that we still needed to place our order. A member of staff (seeming to wear a more senior member uniform) came over and asked if we were paying by cash or card, and that if we wanted to pay by card we’d either have to come in the store, or drive all the way around and rejoin the queue.

After agreeing to pay in cash he then proceeded to take our order … in his own special way. I can appreciate that there was a queue behind us getting longer, but making us rush with your face right next to the car window won’t make us speed up at all. And yes we told him that. This (possibly) senior member of staff had one of the worst attitudes I’d ever seen when dealing with customers, especially considering there was a young child in the car. We told him what we wanted and he tried to memorise it. I’m presuming here that he would have to ring the order in at another till. He recited our order back, but seemed to add menu items. For example, part of the order was a hamburger, medium fries and a small chocolate shake. He referred to this as a “burger meal”. When I asked what a burger meal was, he said it was like a Big Mac meal, but with a burger instead of a Big Mac. We then asked if they actually did a burger meal, to which he said “no”.

Eventually, he took the money over to the till and came back with our change, at which I asked his name. This member of (possibly) senior staff didn’t even wear a name badge, though claimed his name was “James”. I also asked what this particular branch number was, as I knew I’d want to take this further. Rather than give me this, he did say I could speak directly with the manager (though he didn’t make it apparent if this was the branch manager or duty manager, I doubt it would have been the franchisee).

The manager by contrast to “James” was completely sensitive to what was going on and listened to exactly what had happened and appologised. She said she would send me an email to let know the outcome of the situation, so I’ll let you know how that goes by when I get it.

To be honest, this experience hasn’t put me off McDonalds totally (especially as I’m going to head back to Leeds soon), but I know this has put me off the Donnington branch. Though I wouldn’t say the training at that branch needs more focus on customer service (because I’ve not worked there and don’t know how the training is done), if the same experience we had was also experienced by other customers, this could have a much more negative effect to the branch.

Still have no idea why we weren’t served at Window 1 though, if we had this could have never happened.

Ok so maybe ‘napalm’ is exaggerating a bit, but I needed something firey begining with an N. Yesterday’s trip to a fire festival in Nara was by far the greatest of the class trips I’ve taken since arriving at Konan University. As part of the Popular Religion class, we, along with some of the professors aquaintances, headed to Nara’s Nigatsudou temple, a sub-temple of Todaiji, for the お水取り (omizutori, taking water) festival.

To quote professor West’s lecture notes (to give you a very brief intro):

The Shunie-houyou 修に会法要 or Second Month Memorial Rite is an act of repentance keka 悔過 before the temple’s deity – Juuichimen Kannon 十一面観音. The priests, acting on the people’s behalf, carry out rituals of repentance for their sinse.

It takes place in Nara at the Nigatsudou which is a sub-temple of Todaiji. The Nigatsudou was established in the early 8th century by a priest named Jitchuu. There are many legends associated with the Nigatsudou and the Omizutori ritual and three of them are directly connected with Jitchuu.

The first great thing about this trip was that it was taken into account that people would find it inconvenient to travel all the way to Kobe, just to head back in the direction they came from. From the meeting time, I could easily have had breakfast and met up at Okamoto (on some previous trips I’ve had to skip the meal to make the meeting time, regardless of the fact we had to wait for late pillocks), but since we were going through Umeda station, I met the group there after having a nice extra bit of sleep and a casual walk.

This trip was joined by a few guests, which considering the small class size, didn’t make too much of a crowd. Joining us were another Konan exchange student, a fellow Leeds student who’d made a trip of her own down from Tokyo, and three students (British, Singaporean and Japanese) from Kwansei Gakuin University. Heading from here to the 御堂筋線 (midousuji sen, Midousuji line), we soon found ourselves on our train journey to the former capital of Japan.

The views alone from the trains were outstanding, and seeing a wide range of great 景色 (keshiki, scenery) from city-scapes and wide countryside to old building foundations, gave me a welcome change to my usual view from my usually poor view from my dorm window.

On arriving at Nara we all split up for an hour to grab some lunch. I say split up, but what I mean is everyone headed into the huge shopping centre adjacent to the station and I buggered off in the opposite direction. The side streets I initially walked down were full of a variety of shops, houses and happy faces, and since the weather was on our side (though a tad breezy) the walk felt even more enjoyable.

Walking past a local NHK TV station, I soon found myself at some parkland near the “Governer’s Official Residence” so took some nice photos (of the parkland, not the residence). How did I know it was that? The sign on the front in English kind of gave it away. I found the exterior walls to the ground to be quite interesting. They were white and had a ‘dark substance’ growing from the damp water residue falling from above, but from a distance these marks resembled a forest in Winter. To be honest when I first saw it on my approach, I was unsure if this was an actual painted mural on the walls, and it was not until I was close up I saw it for what it was. Perhaps that’s why it wasn’t cleaned off.

Walking back towards our meeting point I came across some wild animals that were roaming free in the park, with people going up to pet them and feed them specially sold biscuits. Very cute and friendly these hornless 鹿 (shika, deer) were, that parents were allowing young babies to approach them, though most often the babies and young children ran away terrified. Not wanting to be late to meet the group, I only stopped to take a few pictures before being on my way again.

Here’s a video clip from Lucky Star of Tsukasa Hiiragi getting the 鹿 treatment!

Arriving at the meeting point twenty minutes earlier than the scheduled time, I headed into the shopping centre and picked up some batteries and snacks from a 100 yen shop for later on. I also popped into McDonalds for lunch, had a nice walk around and still made it back five minutes before anyone else.

Walking back in the same direction as the cute little furry animals, we stopped off for a few moments of petting and feeding (the deer, not us), along with more photographs. To say that these deer are everywhere would be like saying that I can speak English. As we walked along the road during the day to get to where we needed to, you could almost put a guarantee on having at least one deer somewhere within your view. And yet at the same time I found it impossible to get sick of them. They seemed to bring a nice feeling inside, the kind you can only feel after really having your fill at your favourite restaurant in an all you can eat style and someone you don’t like footing the bill. It’s really something to see a deer bow towards you (I often found myself bowing back without realising). The deer here are reveered as sacred messengers from the Gods, and this is shown in their obviously unique personalities if by nothing else. I’m tempted to make a return visit to Nara just so I can have a day relaxing and watching the 鹿. Oh and because I know someone’s going to ask, probably Simon, yes I did see one having a poo.

Before arriving at Nigatsudou we made a couple of stops. First was the 奈良国立博物館 (Nara kokuritsu hakubutsukan – Nara National Museum) to look at the exhibit about Todaiji, Nigatsudou and the Omizutori. After the late people had caught up, we then moved on for a visit to the Todaiji itself, an amazing temple that again I could have spent ours at just admiring it. Also visiting Todaiji was a very large group of school girls,the manner of which again seemed very familiar to that particular Lucky Star episode. Ironically one of the stereotypes of a group of school girls here is the ability to sound shocked in unison. Well this was something that I used to consider pure cock and bull, until it was confirmed by my own ears “heeeee”. Watch this clip to see the kind of thing I mean, it happens at about 7 seconds.

As we approached Nigatsudou it became clear that it was going to be a busy festival as more and more people started to appear. We were getting there two hours before the festivals scheduled start time of 7pm in order to get a good spot, which we were very successful at. After which some of the group had gone off for some food, but as more people came it became harder and harder to keep ‘their spots’. It seemed as if a text I sent to them got through and after much carefully executed ’shoving’, the group managed to make it back, though were soon scolded by one man for being too loud (to be fair, I think they could easilly have been heard from the back of the group of thousands of attendees).

As the festivities began and the lights went off, everyone was asked by one official not to use flash photography, to which the poor guy was ironically blinded by flashes. Throughout the night flashes were seen to go off, whether accidentally or not is something I don’t know, though my cameras flash setting did pop on once or twice before my battery supply diminished.

The festival itself involved the carrying of huge fire-lit torches up a staircase on one side of the temple (by one priest) and holding it at a great distance from a platform over the viewing crowd, of which we were almost at the front. The torch is then either shook or spun so that ash and embers fall towards the crowd. It is considered very lucky to have this ash fall on you, meaning my fire-scented backpack is now incredibly fortunate. This is repeated another 9 times, by which time I was thankful that I was wearing a hat.

Leaving the temple was where the real adventure began. Finishing at 7.30 (only half an hour after it started) we slowly and carefully made our way down the steep hill we were standing on, a hill that’s awkwardness could be compared (though not very well) to the Cooper’s Hill Cheese-Rolling and Wake location. After reaching the bottom and checking to make sure if everyone was there, we checked the time. There was a train coming at about 8 o’clock, it was 7:35.

The race was on.

Everyone knew the drill; keep up or get left behind. Marching on like a team on a mission (finally, a group walking at ‘my speed’) we overtook groups, families, 鹿, small children, taxis, anyone that was an obstacle. We were also going a different way back so it was crucial to keep up with our proffessor, though the calls that could be heard in the distance shouting “sensei!” soon caught up. For a stretch we joined the road, the path being clogged with walkers, and even made an adrenaline swimming road-crossing which some students described as a “24 moment”. As we got nearer the station, another burst of adrenaline shot through some of our veins as we turned our ultra-powerwalk into a run, arriving at the station 5 minutes or so before the train was due to leave.

Ironically, I didn’t want to get this train but was too caught up in the moment to think about it. I knew we’d be getting back too late for dinner at the dorm, so my plan was to munch at McDonalds. Some people had to get on this train to meet families for dinner and so on (insert saracstic smily here), so a few of us, professor included, stuck around to make sure the straglers caught up.

On the way back I remembered something about the train pass that we were travelling on; it wasn’t my normal pass. It was a one-day travel pass that allowed travel between Kobe and Nara, meaning I could get off and on and change routes if I wanted. In other words, I could use this for some pointless free travel, well, for that day anyway. As we pulled into Nippombashi I said adios to the group and went off to see what stores were still open in Den Den Town (hoping to pick up the next couple of books from Yotsuba& cheaply).

I’m not sure if I was shocked, surprised or dissapointed to see that most shops were closed (this being at about 10pm), but when you think of a place nicknamed the Akihabara of Osaka, you generally have certain expectations. This being the case there were some shops (besides your usual 24 hour convenience stores) that were still open and appeared to go on through the night, though none had what I wanted. Walking past the maids and hosts I made my way back to the station.

I remembered a new bookshop (not really new, but one we’d only been in once about a week ago) in Umeda and since I had my little ticket for (almost) unlimited travel, headed north. I wasn’t really shocked that it would be closed, but I was shocked by the number of ‘pretty boys’ I’d passed on the way to get there. Obviously some of these guys were working for host bars, trying to get people in, but others were there for their hobby; nampa.

Nampa, to put it very simply, is where a guy hangs out on the street and tries to meet a girl with the intention of ending up in a love hotel. Apparently people have dedicated themselves to it with the same degree that someone would take up a sport, though it’s quite funny to think of girl-hunting as the new football.

I’d heard a few things about it from friends who’d been on the receiving of a few ‘invitations’ so thought I’d obverse for a few minutes outside the Hep 5 building, apparently a Nampa hotspot. Groups of well (and not so well) manicured men stand in line to the side of the path facing in. When one of them spots a potential (pardon my wording) ‘catch’ from a distance they make their way towards them. With all the power and lines they can muster, they have but a few moments to try and convince the girl to spend some time with them. Actually this reminded me a lot of the charity collectors (and so on) who dot themselves down high streets in the UK (I wonder if they’d collect more money if the night involved a trip to a love hotel). Of the few attempts I observed before heading off, not only was no one successful, but it appeared that one girl insulted the manhood-size of one nampa practioner – BURN!

With this I headed home back to good old 天神橋筋六丁目 (tenjimbashi suji roku choume, where I live). Before going to bed I checked my email. Since it had been my birthday recently (when exactly I seldom tell anyone) PKR, an online poker company I sometimes play free games on, invited me for a free-roll tournament involving 112 people. A few hours later I finished in 9th place and was awarded a $10 prize for my efforts.

Truly a wonderful day.

Oh, and I found 1 yen on the floor!

This has been by far one of (if not the) longest journal entries I’ve done, and if you’ve got this far thanks for staying awake. Please leave a comment to let me know you’re still alive! I’ll congratulate you with a little tune – Congratulations by Cliff Richard (gotta love the Austin Powers outfit).

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Today is one of Japan’s many national holidays, 建国記念の日 (kenkokunen no hi, National Foundation Day). On this day, Japanese celebrate the founding of the nation and the imperial line by its legendary first emperor, Jimmu, who established his capital in Yamato (thank you Wikipedia). To be honest with the exception of not having to make the commute to University in Kobe (and of course not receiving any food for the day), it didn’t seem to have the same kind of holiday atmosphere as others have done. This could be just me due to the fact that it was around 8 o’clock this morning that I finally went to bed, emerging sometime in the afternoon.

Why was I up so early? Well after re-watching the Sexy Vampire animation by James ‘Gosha’ Franzen, I felt inspired to crack on with the next page of the Lotaku webcomic. Didn’t get it finished mind you, but felt I made a decent enough dent in it.

Regardless of not having to go, I still went to Kobe this afternoon, to the same train station I get off for University. According to a couple of friends, a second hand book, game and CD shop is closing down soon and had put a lot of things on sale. Now this particular shop already had a huge 105 section (despite being second hand this is still a gigantic saving on what you’d pay for one manga in the UK), and it can be very difficult to find a specific title that you’re after. I ended up just buying 2 books but was tempted by some of the games and DVDs (DVDs in Japan by the way are incredibily expensive, and we thought anime was expensive in the UK!).

After a quick stop at McDonalds to grab a couple of hamburgers, I was soon on the train back home. It’s been well documented (I’m presuming, being too lazy to check of course), that the world is in fact small. Well anyway, on the train from Juso I was approached by a polite woman asking about my coat (in English). Like most day’s I was wearing my old PGL Staff fleece top; it’s nice, warm and has many 便利 (benri, convenient) pockets. It turns out that she herself had done some work at PGL at the Boreatton Park site. Where’s that you might be thinking? Well it’s only in my home county of Shropshire of course, herself coming from Birmingham. She’d moved to Osaka in January after working in Hiroshima, a place where we’re all due to take a class trip.

There were a few other mini-coincidences that we compared but here’s the clincher. When she moved to Osaka in January, she became a resident of Kamishinjyou! Just a month after I say goodbye, another midlander moves in (not into the mens dorm of course). It makes me wonder, does Kamishinjyou have a curse where it much always have a resident from central England?

So to play us out, let’s have that Sexy Vampire if you please…

After spending a good portion of time working on my Kanji in Context material this morning (and afternoon), I went out for a walk to stretch my legs and get some food (being Sunday, you know the drill). I’d also read somewhere that sitting down for too long can cause piles (hemorrhoids), which, pardon the pun, can be a real pain in the ass.

Going no where in particular, with no real goal in mind, I wandered around the area of Umeda between the main town area and my home. Having a browse around various shops and looking in (non residential) windows, something hit me. Well, two things if you count a bicycle that got me in the back of the leg because I wasn’t paying attention.

When compared to prices of things back home, Japan is rather odd. Generally speaking, things can be classified as two kinds of prices (even second hand goods); “really expensive” and “just about normal”, with the rare anomaly of an actual cheap thing. It’s only recently since the high price of the yen (円高) kicked in that I started to notice that what I thought was cheap wasn’t actually inexpensive, it just looked that way next to it’s top class counterpart.

Looking back at my numerous visits to the 100 yen shop, the 99 yen shop, or buying from the 100 yen menu at McDonalds, I realise that I was neither getting ripped off nor getting a bargain (bar the exception of a few awesome finds at the 100 yen shop). Even going to our favourite ‘cheap’ watering hole, it occured to me last night that paying roughly £2.80 was a bit more than usual compared to back home. However, compare that with what appears to be the average price of a beer at £4 to £5 and it instantly looks like a bargain.

Since last week the price of the yen has come down a scoshie bit (no where near to how it was when we first got here mind you), but I’ve really been wanting to squeeze the pennies … or should I say ‘yennies’.

It’s a holiday from Uni this week as new University Konan students take their entrance exams. Good luck folks. Though the break is always well received, I’m not a big fan of time away from University here. Not only because it means not getting food at the dorm (this holiday isn’t a national holiday, which means we get food … well yesterday was), but because it takes me away from chances and opportunities to practice speaking. I did try to start up a conversation twice today with perfect strangers, and it went just as I expected it … very badly. Thankfully not too badly to get me deported, but a lot of confusion on both of our parts (and extreme shock from one guy) led to a very fast exit on both sides.

Anyone remember The Beets? Damn Disney breaking them up T_T

Ok, you caught me.

Through a rough combination of fatigue, procrastination and a general desire of not wanting to doing much I have put off writing up the blog. This could well be my subconcious way of trying to deal with the fact that since the change over to a new system of textbook I’ve not been retaining the information we’ve learned. But being honest this is something I cannot blame the book for, godawful as it is. I’ve realised that I’m having the same problem as I did with Minna No Nihongo; it’s new information.

For years I’ve had a problem with my memory and trying to recall things. So first time around studying Japanese I struggled to learn various things. When I started classes here at Konan because we were actually going over stuff that we’d already studied in Leeds I was able to remember it this time around … well, some of it anyway. But now that we’re onto new information I’m having that trouble once again. Despite the fact that I can try to put into context what we’re covering (for a couple of hours until I go home), it’s not sticking. So what does this mean? It’s going to take me twice as long to do my degree because I need twice as long to retain any bloody thing? God I hope not.

Ok, so here’s what happened since the “I don’t want to pay through the arse for a fish” section of the last entry, up until … well, as far as I get before I fall asleep (hence it’ll be a very brief version of events).

So one of the American guys and I headed off in search of the parks which were a short walk away (roughly Hadley Centre to Wellington Town Hall for those North Telford readers). When we reached the park we had a good look around to find it’s entrance. You see we arrived at the castle side, and of course castles come with high exterior walls, meaning we had a nice little extra walk around the perimeter. Once we’d arrived at (one of) the main entrance(s) to the park we were confronted with a sign telling us that the gates were closed for the evening (and that we’d have to pay to get in anyway ¬_¬).

Yeah in retrospect we should have had a closer look at the information we were given which did clearly say the parks opening times … oh well, diddums.

We decided to head back to town a different way as we hadn’t seen any cheap places to eat. Heading into town we passed a wedding (to contrast the funeral I’d seen earlier in the day) and also a group of very excited young girls cheering and dancing as they came out of a theatre. Maybe they finally cracked how to do some complex manoeuvre or something.

We found a nice restaurant in town that was reasonally priced and the food was good. As I chomped down my cheeseburger and McPork, I happily thought about how much money I was saving. Yeah, not the most adventurous meal ever but food is food after all. I wanted to buy some souvenirs the following day, so making a cut back was a reasonable way of doing so.

After dinner we went past an arcade, well, not quite an arcade as we’d think of it back home as this one is nothing but UFO catchers (or drop arm games, crane games, grabbers or what ever you call em). Anywho as we wandered around the arcade I explained to my colleague how these type of machines are, well, I won’t say rigged, but they’re designed to only allow a certain number of winners per players. Here’s how to be in with a better chance of winning on these.

First of all, make sure you have plenty of time. When you find the machine from which you want to win a prize, just wait there until someone else comes and wins. If you had to wait a while for that then you’re going to love this part. Keep waiting, but count how many goes people have until the next winner. Finally, continue to wait until roughly that same number of people have tried and lost. This gives you a greater chance of the claw actually grabbing the prize. Do be careful though, there’s still some element of skill to it and someone could still win whilst you’re waiting around. On that note some arcade places don’t like people lingering in there not spending money; fair enough right?

Then there’s the other method, the one that we used to win a pretty big Stitch (Lilo & Stitch) doll. Look around the machines for one where the prizes have been stacked quite high. You might be able to use the arm to push the prize down into the hole rather than actually grabbing it. There was a slight problem for us though. Stitch’s head was too damn big to fit through the hole. We called for assistance, expecting the staff member to explain to us that it didn’t count unless it came out the hole, but no, he opened the machine and handed over our new cuddly friend.

And then there were three of us.